Terms of Service

Welcome to Sunder Online Store (“we”, “us”, “our”). By accessing or purchasing from our website, you (“customer”, “you”) agree to the following Terms of Service. Please read them carefully before using our website.

1. Use of Our Website

By using our website, you confirm that:

  • You are at least 18 years old or have parental permission.

  • You will not use our products or services for unlawful or unauthorized purposes.

  • You agree not to interfere with or disrupt the website’s security or functionality.

2. Products & Availability

  • All products listed on our website are subject to availability.

  • We reserve the right to limit quantities, discontinue products, or update product details at any time.

  • Colors, packaging, and product descriptions may vary slightly due to screen differences or supplier updates.

3. Pricing & Payments

  • Prices are displayed in QAR unless otherwise stated.

  • We reserve the right to change prices without notice.

  • All payments must be completed before order processing.

  • Any promotions or discounts apply for the duration specified.

4. Order Processing & Delivery

  • Orders are processed within our stated delivery timelines.

  • Delivery times may vary based on location, weather, public holidays, or courier delays.

  • We are not responsible for delays once the package is handed over to the courier.

5. Returns, Exchanges & Refunds

Our Return & Refund Policy governs all return requests.
We may refuse a return or refund if the item:

  • Has been opened or used

  • Is not in its original condition

  • Is a non-returnable category (e.g., food items, consumables)

Please review our full Returns Policy before making a purchase.

6. Accuracy of Information

We strive to ensure information on the website is accurate.
However, errors may occur (e.g., pricing, product descriptions, stock status).
We reserve the right to:

  • Correct errors at any time

  • Cancel or refuse orders related to incorrect information

7. Third-Party Services

We may use third-party tools or services (e.g., payment gateways, delivery partners).
These providers have their own terms, and we are not responsible for interactions with them.

8. Prohibited Activities

You are prohibited from:

  • Using the website for fraudulent purposes

  • Uploading harmful code, viruses, or malware

  • Attempting to breach security features

  • Collecting customer information without permission

9. Intellectual Property

All content on this website—including images, text, branding, and graphics—is our property or licensed to us.
You may not reproduce, copy, or use any content without written permission.

10. Limitation of Liability

We are not liable for:

  • Any indirect, incidental, or consequential damages

  • Loss caused by delays, courier issues, or incorrect product handling after delivery

  • Misuse of products

Your use of the website is at your own risk.

11. Indemnification

You agree to indemnify and hold us harmless against any claims arising from your misuse of our website or violation of these Terms.

12. Changes to Terms

We may update these Terms at any time.
Continued use of the website indicates acceptance of any changes.

13. Governing Law

These Terms are governed by the laws of Qatar, where the store operates.