Privacy Policy

At Sunder Online, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

a. Personal Information

We collect personal information that you voluntarily provide when you:

  • Create an account

  • Place an order

  • Subscribe to newsletters or promotions

  • Contact customer support

This may include:

  • Full name

  • Email address

  • Phone number

  • Delivery address

  • Payment information (processed via secure gateways, not stored by us)

b. Automatic Information

When you visit our website, we may automatically collect:

  • IP address

  • Device type

  • Browser type

  • Pages viewed

  • Cookies and tracking data

This helps us improve user experience and website performance.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate about order updates and support

  • Improve website performance and user experience

  • Send promotions, offers, and updates (only if you opt-in)

  • Prevent fraud and maintain platform security

  • Comply with legal or regulatory requirements

3. Sharing Your Information

We do not sell, trade, or rent your personal data.

We may share your information only with:

a. Service Providers

  • Delivery partners

  • Payment gateways

  • Customer support tools

  • Shopify (our website platform)

These partners are authorized to use your data only as necessary to provide services.

b. Legal Obligations

We may disclose information if required by:

  • Law enforcement

  • Court orders

  • Government authorities

4. Cookies & Tracking Technologies

We use cookies to:

  • Improve website loading and functionality

  • Remember your preferences

  • Analyze performance and traffic

  • Provide personalized recommendations

You may disable cookies in your browser settings, but some features may not work properly.

5. Data Storage & Security

Your data is stored safely on secure servers provided by Shopify, which is compliant with international security standards.

We use technical, administrative, and physical safeguards to protect your information from:

  • Unauthorized access

  • Loss

  • Misuse

  • Alteration

Payment information is encrypted and processed through secure gateways. We do not store credit/debit card numbers on our servers.

6. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Update or correct your information

  • Request deletion of your account

  • Opt out of marketing emails

  • Request a copy of your data

To exercise your rights, contact us at the details below.

7. Retention of Information

We retain personal information only as long as necessary to:

  • Fulfill your orders

  • Provide services

  • Meet legal and accounting requirements

After that, data is securely deleted.

8. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for the privacy practices of external websites.

We recommend reviewing their privacy policies when visiting.

9. Children’s Privacy

We do not knowingly collect personal information from children under 16.
If you believe a child has provided data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
The “Last updated” date will always reflect the latest version.